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Terms and Conditions

Ordering and Payments

  • Orders can be placed through our website, Instagram, or by messaging us via email or WhatsApp.

  • Payment is required to confirm your order. We currently accept cash and bank transfer. 

  • Orders are accepted subject to availability - We bake in small batches to maintain quality. 

Delivery and Collection

  • Delivery: £5 within St Neots.

  • Collection: Free from 20 Firethorn Road, St Neots - By appointment only (exact time confirmed when the order is ready).

  • Please refrigerate or eat your cheesecake as soon as possible after receiving it. 

Storage and Shelf Life

  • Keep refrigerated below 5°C and serve at room temperature.

  • Use by 4 days from date of collection/delivery. 

Allergens

  • All cheesecakes contain Milk and Eggs

  • Made in a kitchen that handles all major allergens. May contain traces of other allergens

  • You can find the full ingredient and allergen list on the "Cheesecakes" section in our website. 

Cancellations and Refunds

  • Orders can be cancelled up to 48 hours before the scheduled pickup or delivery date for a full refund.

  • If you cancel within 48 hours of the scheduled pickup or delivery date, we can only refund 50% of the price due to the preparation costs involved.

  • Please note that we do not accept returns. Our cakes are baked to order, and for health and safety reasons, we cannot accept the return of food items.

  • However, if there was an issue with your order—such as a missing item or receiving the wrong cake—we will gladly provide a full refund.

  • Your satisfaction is our priority!

Contact

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