Terms and Conditions
Ordering and Payments
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Orders can be placed through our website, Instagram, or by messaging us via email or WhatsApp.
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Payment is required to confirm your order. We currently accept cash and bank transfer.
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Orders are accepted subject to availability - We bake in small batches to maintain quality.
Delivery and Collection
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Delivery: £5 within St Neots.
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Collection: Free from 20 Firethorn Road, St Neots - By appointment only (exact time confirmed when the order is ready).
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Please refrigerate or eat your cheesecake as soon as possible after receiving it.
Storage and Shelf Life
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Keep refrigerated below 5°C and serve at room temperature.
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Use by 4 days from date of collection/delivery.
Allergens
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All cheesecakes contain Milk and Eggs.
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Made in a kitchen that handles all major allergens. May contain traces of other allergens.
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You can find the full ingredient and allergen list on the "Cheesecakes" section in our website.
Cancellations and Refunds
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Orders can be cancelled up to 48 hours before the scheduled pickup or delivery date for a full refund.
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If you cancel within 48 hours of the scheduled pickup or delivery date, we can only refund 50% of the price due to the preparation costs involved.
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Please note that we do not accept returns. Our cakes are baked to order, and for health and safety reasons, we cannot accept the return of food items.
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However, if there was an issue with your order—such as a missing item or receiving the wrong cake—we will gladly provide a full refund.
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Your satisfaction is our priority!
Contact
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Instagram: @Berties.Cheesecake
