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Terms and Conditions

Ordering and Payments

  • Orders can be placed through our website, Instagram, or by messaging us via email or WhatsApp.

  • Payment is required to confirm your order. We currently accept credit cards, cash, and bank transfer. 

  • Orders are accepted subject to availability - We bake in small batches to maintain quality. 

Delivery and Collection

  • Delivery: £5 within St Neots.

  • Free collection available from: 

    • Cambridge Market Square: Thursdays and Saturdays. ​

    • Our registered kitchen at 20 Firethorn Road, St Neots: Mon, Tue, Wed, Fri, Sun. 

  • When collecting, the cheesecake comes boxed up and ready for pickup. We recommend bringing an insulated carry bag so your cheesecake stays at its best during transit. 

Storage and Shelf Life

  • Keep refrigerated below 5°C and serve at room temperature.

  • Use by 4 days from date of collection/delivery. 

Allergens

  • Classic Basque Cheesecake: contains Milk and Eggs

  • Tiramisu Basque Cheesecake: contains Milk, Eggs, and Gluten

  • Belgian Dark Chocolate Basque Cheesecake: contains Milk and Eggs

  • Dulce de Leche Basque Cheesecake: contains Milk and Eggs

  • Blueberry Lemon Basque Cheesecake: contains Milk and Eggs

  • All of our cheesecakes are prepared in a domestic kitchen where nuts, gluten, and other allergens are present. While we take care during preparation, we cannot guarantee that any of our products are completely free from allergens.

  • If you have a severe allergy, please get in touch before ordering so we can advise.

  • Made in a kitchen that handles all major allergens. May contain traces of other allergens. 

  • You can find the full ingredient and allergen list on the "Cheesecakes" section in our website. 

Cancellations and Refunds

  • Orders can be cancelled up to 48 hours before the scheduled pickup or delivery date for a full refund.

  • If you cancel within 48 hours of the scheduled pickup or delivery date, we can only refund 50% of the price due to the preparation costs involved.

  • Please note that we do not accept returns. Our cakes are baked to order, and for health and safety reasons, we cannot accept the return of food items.

  • However, if there was an issue with your order—such as a missing item or receiving the wrong cake—we will gladly provide a full refund.

  • Your satisfaction is our priority!

Contact

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